Shipping policy

Effective Date: October 4, 2026

TheraReserve is owned and operated by Elevation Commerce LLC. This policy applies to orders placed at therareserve.com.

Summary

  • Service: Standard Shipping
  • Price: Free on all orders shipped within the continental U.S. If a product ever carries a shipping charge, it will be shown on the product page and at checkout before you pay.
  • Handling time: 1 to 3 business days
  • Transit time: 5 to 8 business days
  • Total delivery time: 6 to 11 business days
  • Where we ship: Continental U.S. (the 48 contiguous states and D.C.)

1. Where We Ship

We ship to addresses in the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or P.O. boxes.

2. Shipping Costs

Standard shipping is free on all orders within the continental U.S. Sales tax, if applicable, is calculated and shown at checkout. There are no other fees added at checkout.

3. Delivery Time

Orders are processed within 1 to 3 business days and typically arrive within 5 to 8 business days after shipping, for a total of 6 to 11 business days from the time you place your order. Business days are Monday through Friday, excluding holidays.

If a product page shows a different delivery estimate, that estimate applies to that product.

4. How Orders Ship and Tracking

If your order contains more than one item, the items may ship separately and arrive on different days. You will receive an email with tracking information for each shipment when it ships.

Smaller items ship by carriers such as UPS, FedEx, or USPS. Large items such as saunas and massage chairs may ship by freight. The freight carrier will contact you to schedule a delivery appointment.

Standard shipping is always free. For some products, faster shipping options may also be offered at checkout for an additional charge, shown before you pay.

5. Delivery Problems

Delayed orders: If your order has not arrived within 11 business days, contact us and we will check its status with the carrier.

Marked delivered but not received: Check your shipping address and with neighbors or building management, then contact us so we can open a trace with the carrier.

Damaged or incorrect items: Contact us within 48 hours of delivery with photos. See our Return and Refund Policy for details.

Missing items: Contact us within 7 days of delivery. See our Return and Refund Policy for details.

6. Address Accuracy

Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment.

7. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page.

8. Contact

TheraReserve is owned and operated by Elevation Commerce LLC
Legal Entity Name: Elevation Commerce LLC
Store Name: TheraReserve
Address: 6650 Rivers Ave Suite 100, Charleston, SC 29406, United States
Email: support@therareserve.com
Phone: 843-732-1756
Hours: Monday to Friday, 9am to 5pm EST