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Owned and operated by Thera Reserve, our team is ready to answer questions about saunas, massage chairs, and red light therapy.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, and transit time is typically 5 to 8 business days. Larger items like infrared saunas and massage chairs may require freight delivery with scheduled drop-off.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received tracking information within 3 business days of placing your order, please contact our team.
What is your return policy?
We offer 30-Day Returns on eligible products. Items must be in their original packaging and unused condition. For full details on return eligibility, restocking considerations, and how to initiate a return, please refer to our Return Policy page.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. If you would like to swap your infrared sauna for a different size or try a different massage chair model, contact our team and we will walk you through the process.
How do I choose the right infrared sauna for my space?
Consider the available floor space, ceiling height, and how many people will use the sauna at once. Our product pages include detailed dimensions for every model. If you need personalized guidance, our team can help you find the right fit for your home.
What is the difference between infrared and traditional saunas?
Traditional saunas heat the air around you using a stove or heater, while infrared saunas use infrared light panels to warm your body more directly at lower ambient temperatures. Many customers find infrared saunas more comfortable for longer sessions. Both options are designed to support relaxation and recovery.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our wellness team responds to every inquiry within 24 hours during business days.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.
30-Day Returns
Shop with confidence knowing eligible products can be returned within 30 days, backed by our return policy.
